ACE Cloud Plans, Billing, and Limits
ACE Cloud uses a plan-aware entitlement model. This page explains what your hosted workspace includes, what counts against limits, what warning and blocked states mean, and when you should upgrade.
If you want local or self-managed ACE OSS, start with
ACE OSS & Local Start instead.
ACE OSS does not require an ACE-hosted subscription.
If you are looking for the March 2026 change summary first, read the hosted plans update.
Subscription vs Workspace Plan
Hosted ACE currently exposes three related concepts:
| Layer | Values you may see | What it controls |
|---|---|---|
| Workspace plan | personal, team, enterprise | Seat model, collaboration, and governance features |
| Billing tier / effective tier | free (trial envelope), starter, pro, ultra, enterprise | Playbook allowance, hosted eval allowance, storage envelope, and managed inference budget |
| Billing state | active, active + trial indicator, past_due, unpaid, canceled, none | Whether hosted paid features continue to work |
Think of the workspace plan as the shape of the workspace and the billing tier as the usage envelope that funds hosted operations.
If you need invites, roles, member management, or the personal-to-team upgrade path, use Workspaces & Teams.
Hosted entitlements such as cloud sync, hosted backups, hosted evals, billing checks, and ACE-managed inference are cloud-side services. They do not apply to ACE OSS or self-managed local usage.
Hosted Plans Overview
This section covers hosted packaging. It does not replace the hosted workspace model.
| Plan | Best for | Core value |
|---|---|---|
ACE Cloud Personal | One user who wants hosted convenience | Hosted workspace, cloud sync, backups, managed background execution |
ACE Cloud Team | Teams that need shared workflows | Team workspace, invites, shared playbooks, approvals, and permissions |
ACE Enterprise | Organizations with control requirements | Governance, compliance, auditability, support, and private deployment options |
Current packaging and checkout details live on the ACE pricing page.
Workspace Plans And Core Entitlements
| Workspace plan | Best for | Core hosted entitlements | Typical upgrade trigger |
|---|---|---|---|
| Personal | One hosted user | Cloud sync, hosted backups, ACE-managed inference, hosted evals, one-seat workspace | You need more hosted allowance or want to invite teammates |
| Team | Shared hosted work | Personal entitlements plus shared workspace features such as invites and approvals | You need multiple seats, shared playbooks, or workspace-level collaboration |
| Enterprise | Governance-heavy or private deployments | Team capabilities plus enterprise governance, support, and deployment flexibility | You need SSO, auditability, procurement controls, or private deployment terms |
In the current product, a hosted user can see both values at once. For example,
you might have a personal workspace while the billing and entitlement APIs
still report a starter, pro, or ultra tier for the actual monthly usage
envelope.
Trial Envelopes
When a hosted account is in an active trial:
- hosted convenience features stay available,
- the workspace still behaves like its selected workspace plan, but
- usage enforcement falls back to the trial envelope until the trial ends.
That trial envelope is currently the same effective limit shape as the internal
free tier:
- 1 playbook
- 5 hosted eval runs per billing period
- 5 MiB hosted storage
- $1.00 of managed inference budget
In entitlement responses, this usually appears as:
- the selected subscription tier still reflecting the destination tier, such as
starter, and - the effective tier falling back to
freewhileis_trialing = true.
This is why a trial workspace can still have hosted feature access while using a smaller temporary allowance.
Current Hosted Usage Envelopes
These are the current hosted envelopes enforced by the app today.
| Effective tier | Typical plan code you may see | Max playbooks | Hosted eval runs / billing period | Managed inference budget / billing period | Hosted storage |
|---|---|---|---|---|---|
| Trial envelope | free, active trial, or effective free limits | 1 | 5 | $1.00 | 5 MiB |
| Starter | starter or personal-starter | 5 | 100 | $9.00 | 100 MiB |
| Pro | pro or personal-pro | 20 | 500 | $29.00 | 1 GiB |
| Ultra | ultra or personal-ultra | 100 | 2,000 | $79.00 | 10 GiB |
| Enterprise | enterprise | Custom / unlimited | Custom / unlimited | Custom / unlimited | Custom / unlimited |
Some hosted workspaces can also have workspace-specific soft or hard thresholds applied for:
- hosted storage,
- hosted eval runs,
- managed inference requests, and
- managed inference tokens.
Moving From Personal To Team
The ACE v2 hosted model is designed so solo users can grow without switching to a different product family:
- Start in
ACE Cloud Personalwith a one-user hosted workspace. - Keep using ACE as a solo customer while your work stays individual.
- Move to
ACE Cloud Teamwhen you need a shared workspace, invites, or team visibility.
For the customer-facing migration summary for existing hosted solo users, read the hosted plans update.
Upgrading Or Managing Hosted Plans
That is why your dashboard can show warning or blocked on a workspace even
before the broader billing-period envelope is fully exhausted, even though the
current hosted product does not expose self-service controls for editing those
thresholds directly.
What Counts Against Limits
- Playbooks: creating or importing hosted playbooks counts against the playbook allowance.
- Hosted evals: each hosted eval run counts against the monthly hosted eval envelope.
- Managed inference: ACE-run model requests count toward managed inference requests, tokens, and spend.
- Hosted storage: stored hosted workspace data counts against the storage envelope.
Warning And Blocked States
The entitlement model uses three usage states:
| State | What it means | What happens |
|---|---|---|
| ok | You are below the configured thresholds. | Hosted actions continue normally. |
| warning | You crossed a soft limit such as storage, hosted eval runs, or managed inference tokens. | The workspace still works, but you are close to a block and should clean up, wait for reset, or upgrade. |
| blocked | You hit a hard workspace threshold or exhausted a billing-period envelope. | New hosted actions of that type are rejected until the limit resets, the workspace limit is raised, or the plan is upgraded. |
Typical blocked examples:
- Managed inference blocked: the workspace has hit a request or token limit.
- Hosted eval blocked: the workspace has hit the hosted eval allowance.
- Billing-period budget blocked: the workspace has exhausted the monthly managed inference spend envelope.
Billing States And What They Mean
| Billing state or signal | Meaning | What to do |
|---|---|---|
No subscription / none | Hosted paid access has not started yet. | Start a trial or subscribe from Settings > Billing. |
| Active | Billing is in good standing. | Continue using hosted features within the current envelope. |
| Active + trial indicator | The workspace is trialing. Access is on, but the trial envelope is still enforced. | Use the trial allowance to evaluate ACE, then keep billing active if you want the paid envelope after the trial ends. |
| Past due | Payment collection failed. | Update the payment method in the billing portal. Hosted paid actions can be blocked until the account is current. |
| Unpaid | The subscription remains unpaid. | Fix billing before expecting hosted paid features to resume. |
| Canceled | The paid subscription has ended. | Resubscribe if you want to restore paid hosted access. |
In workspace entitlement views, a Stripe trialing subscription is normalized
to active access plus a separate is_trialing signal. That separation is
intentional: access and limits are related, but they are not the same thing.
Upgrade Paths
Choose the upgrade path that matches the thing you are running out of:
- Need more hosted allowance but still only one user:
move up from trial ->
starter->pro->ultra. - Need invites, shared workflows, or more than one seat: upgrade the workspace from personal to team.
- Need governance or private deployment terms: move to enterprise.
- Blocked by billing state, not by plan size: update the payment method or reactivate the subscription before changing tiers.
Where ACE OSS Fits
ACE OSS is not the free tier of ACE Cloud. It is the self-managed product
path for users who want to run ACE without ACE-operated services.
Choose ACE OSS if you want:
- local control
- your own infrastructure and model credentials
- a genuinely useful single-user runtime without hosted dependencies
Choose ACE Cloud if you want:
- less setup work
- hosted sync and backups
- managed jobs or inference convenience
- team collaboration or enterprise governance
Where To Check In The App
Use these app surfaces together:
- Settings > Billing: billing state, plan selection, and billing portal
- Workspace settings: workspace plan, seat model, and managed inference mode
- Usage and entitlement readouts: current counters plus
warningorblockedstates